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How to understand business etiquette in the workplace: [2] Etiquette

2018-02-23 19:12:00

Has become an indispensable tool in interpersonal communication. Playing is also a learning, details cast success or failure.

Methods/Steps
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Dial:

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1, call the appropriate time, first ask the other party is convenient to answer.

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2, for strangers to first clear their identity, so as not to misunderstand each other.

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3. For people you know, greet them first and then enter the topic of conversation.

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4, for the content of the talk to be clear, it is best to write well with a pen to prevent forgetting the main points during the conversation, causing embarrassment.

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5, if the line is disconnected, take the initiative to call the past.

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Answer:

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1, the bell rings within three to answer, if not three to answer, pick up to apologize to the other party;

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2, pick up should first say "hello", voice polite to ask the purpose.

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3, if there is information to be conveyed, to prepare a pen and paper in time for record;

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4, after the end of the call to gently put the microphone, to hang up after the other party to put the microphone, to show respect.

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5, in the process of communication to concise language, do not waste time.

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Etiquette:

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1, in business occasions, try to adjust the ring tone to vibration or low decibel music. Do not set noise ringtones to affect the meeting atmosphere.

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2, try not to answer or check SMS during the meeting, in order to show respect for the other party.

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Notes for receiving calls:

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1. Make good use of polite words, have a good attitude and smile.

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2, when picking up, speak at a moderate volume, if important, try to pick up in a separate room to protect information security.

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3. Don't eat while you're on the phone.

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Examples of polite expressions:

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1. Don't say "Who are you?" You should say, "Excuse me, who are you calling?"

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2. Instead of saying, "Are you done?" Instead, say, "Is there anything else I can do?"

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3. You shouldn't say, "What? I beg your pardon, I beg your pardon, I did not hear you clearly.

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4, Instead of saying "give me your name and address", you should say "Excuse me, can I have your name and address?"

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